We are committed to listening to the needs of our clients and we understand how essential it is to maintain a high level of service.
We value your feedback and use it to improve our service. Every 6 months we send a survey to our clients to help us understand where our strengths and weaknesses lie. We then have a board meeting where we discuss how to build on our success and we promise to:
- Deliver a tailored, personalised service to suit your needs
- Treat you with respect
- Deal with your questions honestly
- Keep you informed every step of the way
- Provide excellent customer service
- Conduct our business with integrity, skill, care and diligence, achieving excellence through understanding and knowledge.
If, at any point, you feel these promises have not been met, we will do our best to rectify the situation. We have a dedicated Client Relations team to ensure that any issues are dealt with promptly and reported to the Directors of the Company. We provide full telephone support and if an issue should arise please call us on: