Churchill Knight and Associates Ltd

"Their staff are dedicated and committed to providing a first class and highly professional service every time"
Nita Shah, Shah IT Limited

Our Commitment

Our commitment to you comes as a direct result of us listening to your needs and understanding that it is essential for us to maintain a high level of service. Every year we send a survey to our clients to help us understand where our strengths and weaknesses lie. We then have a board meeting where we discuss any issues with the Directors of the company and plan how to resolve them in the coming year.

Here at Churchill Knight, we promise to:

• Deliver a tailored, personalised service to suit your needs
• Treat you with respect
• Deal with your questions with honesty
• Keep you informed every step of the way
• Provide excellent customer service
• Conduct our business with integrity, skill, care and diligence, achieving excellence through understanding and knowledge.

Although highly unlikely, if you at any point feel that these promises have not been met, Churchill Knight & Associates Ltd will do their best to rectify the situation and act accordingly.

We now have a dedicated escalations team to ensure that any complaints are dealt with and reported to the Directors of the company. We provide full telephone support so if problems arise please call us so that we can resolve any issues early. We value your opinions.

We understand that there may be occasional dissatisfaction with our service, so are more than willing to obtain feedback from you so we as a company can change and improve. We are not afraid of criticism.

“Your most unhappy customers are your greatest source of learning.”
Bill Gates
‘Founder of Microsoft’